Customer agents on WhatsApp, Instagram, and the widget.
One agent per client, on the channels they already use. You set the kind when you create it — it does not become an operator later.
- Website widget with one embed
- WhatsApp and Instagram in the same inbox
- Only owners change customer setup
Operator agents stay inside your company.
Versioned chat, named APIs, spreadsheets, and scheduled jobs. HTTP secrets never go to the model. Drafts stay off Chat until you go live.
- Live and draft versions you can keep
- Tools the team enables, not the model
- Members work here; owners see both sides
Two kinds of agent
Customer or operator, chosen at create. They never share tools or convert into each other.
Chat is home
Team threads and live operators in one place. Versions, HTTP, and schedules live under Operator.
Invite only
Closed beta. Owners add people by an email that already has a Relay account.
Three steps, in this order
1
Create the agent
Customer or operator — chosen once, never converted.
2
Connect it
Channels for customer agents. Tools and HTTP endpoints for Operator.
3
Run it
Clients talk on widget, WhatsApp, and Instagram. Your team uses Operator.
Plans. Invite only — no checkout yet.
Full pricingSign in and pick a company
Closed beta. You need an invite.