Industry
How AI agents are reshaping customer support in 2026
What changes when an agency runs the same knowledge across widget, WhatsApp, and Instagram.
Notes
Notes when we have them. Titles here are not articles yet.
Tutorial
Getting started with multi-channel deployment
Create a customer agent, attach a channel, and keep operator work separate.
Practice
Five ways to train an agent for better conversations
Knowledge is per agent and shared across versions. What to put in it, and what to leave out.
Industry
Why agencies move routine support off the human queue
Customer agents take the channel. Operators keep HTTP, Excel, and approvals inside the company.
Operator
Named HTTP endpoints on an operator agent
The model fills arguments. URLs and header secrets stay on the server.
Analytics
Metrics that matter for an agency
Resolution rate, response time, and where a conversation left the widget for a human.